A REDUNDANT village phone box in the Leicestershire village of Carlton is to remain a vital lifeline for villagers who use it to house a defibrillator machine in the booth, supported by a village responder group.

The challenge for any local response group is how to be contacted in the least possible time. The solution found in the Carlton, where a community defibrillator has been installed by the Community HeartBeat Trust, is to use an internet phone working off a broadband modem to enable rapid and easy communication amongst the village responders.

Carlton has six volunteers willing to respond in the event of a Cardiac Arrest in the village. Each volunteer responder has been trained by the local community first responder team in how to recognise a Cardiac Arrest, and how to undertake CPR and administer the defibrillator.  Each volunteer has a standard cordless BT phone attached to an adapter that is plugged into a broadband modem. All of these adapters are programmed to the same telephone number. When there is an emergency in the village 999 is always called, followed by the village emergency number which rings simultaneously every one of the six phones. The first volunteer to answer takes the call and all other phones stop ringing. The first volunteer will take all the details and rush to the patient and commence CPR. En-route he will call the village emergency number again and the next volunteer will rush to collect the defibrillator, or to assist as required. The defibrillator is positioned in the local telephone box, central in the village. This saves precious time and there is a second volunteer on hand to assist. The local ambulance service also has the village emergency number and can call for assistance from the local village responders as well.

If volunteers change, the adapter and phone are given to the new volunteer. As soon as they plug the adapter into their broadband modem their phone will ring simultaneously with the other volunteers’ phones.

This innovative service has been organised with Voipfone (www.voipfone.co.uk), an internet phone provider. Each line (extension to the main number) costs £1.16 per month per volunteer. The adapters (Cisco PAP2T) cost around £50. Voipfone provided these and programmed the number in so they are ready to use. A cordless phone costs around £20.

Nigel Axelrad, the Carlton scheme co-ordinator, stated “We have worked with the Community HeartBeat Trust and our local CFR group to have a village defibrillator, positioned in the village telephone box. We had a challenge to see how best we could communicate in the fastest possible way amongst the village responders and this method suited our village well. We would recommend this approach to any similar cPAD scheme”.


Please make sure you have read and understood this disclaimer - It will be assumed that you have read prior to CHT receiving any request. CHT are not responsible for your fund raising, nor your cPAD operations, but may assist in both. CHTs only aim is to support the installation of a cPAD scheme in the most cost effective way possible adhering to Best Practice, and help save lives in your community. This website, and any downloaded information, is for information only on how to go about obtaining and installing a cPAD, and other relevant information. All copyrights and trademarks are recognised. All support for the cPAD will be undertaken by the village committee responsible and via standard manufacturers warranties. Any training organisation will only be responsible for the initial awareness training and not for the functioning or maintenance of the AED. Please do not send any monies to CHT until you have registered your scheme with us, and have agreement from the local ambulance service for the establishment of a cPAD scheme. All schemes must be registered with the local ambulance service (CHT will also undertake this or you can do via this site, but this does not remove responsibility for you to notify the local ambulance service of your AED location). 999/112 (ambulance) must always be called prior to using a cPAD equipment. VAT may be applicable if your organisation is not an eligible body as defined by HMRC. All current or historical claims for VAT will be met by the local community. All schemes will be asked to sign an agreement taking responsibility for their own fund raising and donations to CHT, and then the operation and maintenance of the cPAD equipment. All CHT provided schemes will need to manage their maintenance through the WebNoS online system as a condition of CHT support. It is your responsibility to maintain the equipment in working order and to make sure the local ambulance service is aware of this. WebNoS makes this possible and also acts as an audit trail for management of the equipment. Sites provided by CHT and not using WebNoS may be disengaged from the ambulance service CAD systems. Any web site showing defibrillator locations is for information only, and should not be used in preference to dialling 999. CHT works in close cooperation with the UK ambulance services. Always dial 999 in an emergency

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