Operations and Correspondence

The Community Heartbeat Trust
PO Box 168

Registered Office

78 Loughborough Road
LE12 8DX


0845 86 277 39 Initial Enquiries (Standard network charges may apply)

01440 784411 Customer Support Number

If you leave us a message it will be forwarded to whomever is on duty, even if not in the office.

Office Hours

Monday – 9am – 5pm
Tuesday – 9am – 5pm
Wednesday – 9am – 5pm
Thursday – 9am – 5pm
Friday – 9am – 5pm
Weekends – Closed but leave us a message and we will get back to you.

Contact form


Please make sure you have read and understood this disclaimer - It will be assumed that you have read prior to CHT receiving any request. CHT are not responsible for your fund raising, nor your cPAD operations, but may assist in both. CHTs only aim is to support the installation of a cPAD scheme in the most cost effective way possible and help save lives in your community. This website, and any downloaded information, is for information only on how to go about obtaining and installing a cPAD, and other relevant information. All copyrights and trademarks are recognised. All support for the cPAD will be undertaken by the village committee responsible and via standard manufacturers warranties. Your training organisation will only be responsible for the initial awareness training and not for the functioning or maintenance of the AED. Please do not send any monies to CHT until you have registered your scheme with us, and have agreement from the local ambulance service for the establishment of a cPAD scheme. All schemes must be registered with the local ambulance service (CHT will also undertake this or you can do via this site, but this does not remove responsibility for you to notify the local ambulance service of your AED location). 999/112 (ambulance) must always be called prior to using a cPAD equipment. VAT may be applicable if your organisation is not an eligible body as defined by HMRC. All current or historical claims for VAT will be met by the local community. All schemes will be asked to sign an agreement taking responsibility for their own fund raising and donations to CHT, and then the operation and maintenance of the cPAD equipment. All CHT provided schemes will need to manage their maintenance through the WebNoS online system as a condition of CHT support. It is your responsibility to maintain the equipment in working order and to make sure the local ambulance service is aware of this. WebNoS makes this possible and also acts as an audit trail for management of the equipment. Sites provided by CHT and not using WebNoS may be disengaged from the ambulance service CAD systems. Defibtracker (formerly Defibfinder) is a service provided by Safeheart Ltd and all data and information contained therein is the responsibility of Safeheart and is provided for general information only, and should not be used in preference to dialling 999. CHT works in close cooperation with the UK ambulance services. Always dial 999 in an emergency.